We apologize for the inconvenience. Even though we do our best to manage our stock, a slight error can be made. If the problem occurs, we will handle the problem as quickly as we can to make sure our customers are satisfied.
When an item is in pre-order status, we are allowing purchase of the product before the product arrives.
This ensures that you reserve an item when it arrives rather than being sold out when you check again. We recommend pre-ordering as it will be the quickest way for you to receive a new or recently restocked item.
If you purchase a pre-ordered product and an available product on the same order, we will ship both items once the pre-order item is in stock.
Shopify Pay is a payment feature developed by Shopify Inc. When you enter your information in the checkout process, you will see a suggestion, “Remember me” that is the opportunity to opt-in to Shopify Pay.
It is Japanese Yen. We show you the charge amount in your local currency. Please note that the charge amount is mock and may vary depending the currency exchange rate and fees imposed by your card company.
We keep quality control in mind, but please contact us as soon as the product arrives if there is any damage, stains or scratches on the product. We will reply you with the guidance on how to replace the product. Please check promptly after the product arrives.
If the product you ordered does not meet your expectations, contact us via email within 30 days of delivery. However, we will not give you a refund if you have:
- contacted us after 30 days of delivery
- opened the package and used the product
- damaged the product yourself - damaged the package yourself
- ordered a product that required customizing or personalizing
PLEASE CONTACT US BEFORE SHIPPING BACK THE PRODUCT TO US!
* If you are just unsatisfied with the product and if you have already paid for the product, we can only refund you for the product itself. You will be responsible for the shipping fee. For further details on our refund or exchanging policy, please visit our shipping+returns information page here.
You may use any shipping provider as long as it is traceable mail. All returned products must be sent with traceable mail to guarantee a refund. We will refund you for the shipping fee if the product was damaged, so please send us your receipt as well. Be sure the letters and numbers are clearly visible so we can authenticate the receipt quickly and issue your refund as soon as possible.
On the login page, click the "Forgot password?" link. Then type in your email address you used to register and the password will be sent to your email account. Please re-set a password following instructions sent by the email. To keep your account information private, we cannot answer your password even if you call us or email us.
You do not need to register for placing an order. If you do not choose to be a member, please remove a check mark from the box. You will see a small box with a text: “Keep me up to date on news and exclusive offers” when you put your information in the first step of the checkout process.
You will not be required to re-enter your shipping or billing addresses every time you order online.
Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping cart so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping cart for purchase at a later time does not guarantee item availability.
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