Help Center

FAQ

Most Asked Questions

Is it possible to cancel or change my order?

When will my package be delivered?

Can you provide a tracking number?

How do I unsubscribe from newsletters?

About Ordering

Is it possible to add on to the order that has already been made?

Is it possible to cancel or change my order?

Is it possible not to put the invoice in the package since it is a present?

Can you wrap the product?

Can the products be purchased directly at your store?

Is it possible to order by a phone or fax?

Do you have a catalogue for the products?

About Product Availability and Backordering

Is it possible to order a product that is listed as “SOLD OUT” on the website?

Can you tell me when the “out of order” products become available?

Even though the website said the product was available when I made the purchase, I was informed that it was out of stock. What is going on?

About Shipping

When will my package be delivered?

How much does it cost for shipping?

If I ordered multiple products, will I have to pay shipment for each product?

If I ordered more than one item and some are "in stock" while others are "out of stock" will they get shipped together or separately?

Can you provide a tracking number?

Can you set the date or time for the product to be delivered?

I was not home when the package was delivered. What do I do?

About Pre-order Products

What is a pre-order product?

About Payment

Can I pay with cash or personal check?

What is Shopify Pay?

What is the payment currency?

About Exchanging and Returning

What happens if there the product was damaged when delivered?

Can you repair the product if it breaks?

Can I return the product?

What shipping provider can I use if I want to return the product?

How long does it take to get the refund after returning the product?

Can I exchange a product for another product?

About Member Registration

How do I unsubscribe from newsletters?

What do I do if I forget my password?

Do I need to register to make a purchase?

Why should I become a registered user?

Net Orders Checkout

Item Price Qty Total
Subtotal ¥0
Shipping
Total

Shipping Address

Shipping Methods

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